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The Ambassador Omaha

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The Ambassador Omaha
The Ambassador Omaha
(13 Reviews)
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1540 N 72nd St Omaha, NE 68114
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Consumer Feedback

(13 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
4 star average for Value
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by dre xxx.xxx.105.147
August 26, 2016
By far the worst place I have ever visited. Facility needs updating or at least painting and cleaning but the real problem is this facility is not equipped to take care of dementia patients or patients with real health problems. They neglect, ignore and just because the patient is old, they give them absolutely no respect or dignity. People deserve better than this. The nursing staff and RT personnel was slim to nothing throughout the day when the patient needed their services. The OT/PT team were outstanding. It's unfortunate that my mother had to end up in a place like this due to insurance/Medicaid and she was not monitored. I think of all the nurses, one, that's one, proved she was a real nurse. I no longer have my Mom as of January 2016 but one thing is I know she is in God's care and not in the care of the hands that treated her so poorly like they did at this facility.
by Not Important xxx.xxx.250.127
February 09, 2016
Struggling to meet the rights of residents to be treated with dignity, respect and free from retaliation, abuse and neglect
by concerned1 xxx.xxx.119.160
October 12, 2015
Its been awhile but my friends that has been there and had family there says its a nice place and no real problems to mention. Great place for rehab
by Alias xxx.xxx.140.159
August 27, 2015
The Ambassador in Omaha was a good rehabilitation center that provided the therapy that was needed for my mother's short-term stay.
by Stephanie xxx.xxx.225.58
May 21, 2015
Are you going to visit this senior care facility again?
If I need to, I'll return
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Did this senior care facility prominently display their credentials or business license?
Yes
Did this provider take time with you at your appointment?
Yes
by Barbara Baughman xxx.xxx.31.183
May 16, 2014
Was this senior care facility's staff friendly?
Not one bit
How would you compare this senior care facility to other senior care facilities you have visited?
The worst I have seen
Were you able to get all of your questions answered while you were at this senior care facility?
Some were answered
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.59.152
April 02, 2014
My mom was a resident of this place and the service she received was horrible. She came out worse than when she came in. They kept her well over the 20 days and she did not function well. They had her wearing a pull up and leaving her in her room never open the curtain. Did not motivate her to get involved she ate her meal in her room alone. She kept on wanting to get out of there and was happy to leave. Now this is the part that is truly disappointing. My mom had another stroke, several as a matter of fact. I request she go there and they turned her down because of a bill that I made arrangements with to pay 450.00 and than I changed the amount to 250.00 due to my mom other bills. This was explained to Kris Ramage, I was threaten. She told me she would call an collection agent on my mom. I told her to do so, I might pay less. I told her I’m working with you. You lost her brand new cloths did not reimburse for them Lied and said you mailed a letter and the date on the letter conflict with what they are saying. My mother was let go after leaving them after a month and half a week. Now on medicare you get 20 days. They kept on saying she needed to be there. Her debt is 2827.00, which she doesn’t have to pay up front this was explained to KrisWhen she was being admitted I asked the lady do they offer a payment plain the lady at the desk, name I wish not to mention. She said yes…..Even after all of the poor handling of my mom I still wanted to give them another try and they treated her like this by denying her because of an outstanding bill that Kris Ramage was told that payment will start in Jan of 2014 and the bill was sent to my mom in October. She had the stroke in August 2, 2013 and left the hospital in and went to Brighton Garden another horrible place to be in. Left her in her Urine. Arrive at Ambassador In August around the second week and stayed until October and still we did not get any result, but a bill for $144.00 a day. If I have my dates off believe me it just a little, but I wanted to get this letter out before it was to late. I trusted them to honor their word while doing business with my family.
by Carrie/daughter xxx.xxx.25.30
February 01, 2014
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous xxx.xxx.6.116
October 28, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider offer any coupons, discounts or promotions?
Yes
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous xxx.xxx.108.46
July 05, 2013
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1540 N 72nd St, Omaha, NE 68114