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Bernice Latham, MD

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Richmond, VA

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Bernice Latham, MD
Belvidere Medical Ctr
(7 Reviews)
> Get Phone Number & Directions
PO Box 26965 Richmond, VA 23261
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Consumer Feedback

(7 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
1 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
If I compare them to others in their field, I wouldn't say they're the worst, but they're definitely not the best. They never made any effort to follow up with me after my visit. I know they see a lot of patients, but when you say you're going to follow up, you should. You have to repeatedly ask for copies, authorizations, etc. because their office practices are not very good. The prices were very fair; however, you don't get the care you pay for. They probably need to update their office equipment sometime soon. Everything seems usable, but is all very old and outdated. They don't really take that extra step to make me feel special. I'm just another client to them. Scheduling is extremely problematic. The telephone doesn't always get answered. You have to repeatedly telephone hoping that someone will finally answer. During a recent hospitalization, the attending physician attempted to telephone this office to speak to the doctor. He told me that no one ever answered the phone or even called him back when he'd left a voicemail message.
by Sad Client xxx.xxx.17.254
March 21, 2013
Was it easy to make an appointment with this provider?
Yes
Does this provider remember you by name?
Sometimes, but not always
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did you experience unnecessary pain during your visit?
No
by Anonymous
October 25, 2011
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider offer flexible appointment times?
Yes
by Anonymous
September 21, 2011
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Were the waiting room chairs comfortable at this family doctor's office?
Yes
by Anonymous
August 29, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous
June 10, 2011
When comparing them to others I have visited for the same condition, they are among the best I have seen. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner. I was confident that they were using the latest treatment methods.
by LINDA
May 17, 2011
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous
May 11, 2011
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Map and Directions
PO Box 26965, Richmond, VA 23261