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Oral Surgery Associates

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Clear Lake Oral & Maxillofacial Surgery

Webster, TX

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Oral Surgery Associates
Oral Surgery Associates
(18 Reviews)
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595 East Medical Center Boulevard Webster, TX 77598
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Consumer Feedback

(18 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
3 star average for Value
My wisdom tooth removal went flawlessly, as did my daughter's the following year. My wife is having work done there this week. They were very good in following up with their patients after the procedure to see how things were going. I definitely recommend.
by Brian xxx.xxx.41.130
July 30, 2014
The staff here needs some major training on customer service. I went in for a consult with one of the oral surgeons. I showed up exactly four minutes before my appointment time and none of the staff were present. I figured they were all in a staff meeting or something which is cool. 19 minutes after my appointment, the staff finally comes out of their meeting and start working on the now back log of patients waiting. No apology, no explanation, nothing. That's fine but it's a sign, of what you decide but keep reading. I was 3rd to be called up to be given new patient paperwork and the woman behind the counter asked if I had my referral letter or x-rays. I said no because I wasn't told I needed any of that when I called to make the appointment a week ago and that my dentist had actually sent both over to them. Here comes the attitude. She just hands me the paperwork with no acknowledgement or anything. Bare in mind this is example number one of this place asking me for something I've already given them. I fill everything out but while I'm doing so, a different woman behind the counter calls me up and asks me for my medical and dental insurance cards. I said I didn't know I needed them (they should have let me know this when I initially called as these aren't something I carry around everyday!) but I've given all that information last week when I made the appointment...the second time someone has asked me for something I've already given them. So now it's been over 45 minutes past when my appointment was so needless to say I was annoyed especially since I had to go back to work. I'm finally called and the dental assistant wasn't friendly at all. Usually they make small talk when they walk you down to the exam room but all she did was call my name, said follow me and that's it. That's fine but still, it's a sign. She then asks me what brings me in and I had to repeat everything I've told the person I initially spoke to when I made the appointment and what I wrote on the paperwork...the third time I've had to repeat something I've already given them. I understand them wanting to hear it straight from me but why not wait until the dentist is present to ask because he's going to not only want to hear it but most likely ask the same exact thing!?! Anyways, the dentist was alright, fairly friendly but rushing probably to catch up from their meeting or whatever they had. Finally, and this is what ticked me off the most, it was almost an hour after my initial appointment time and I had to get back to work but they direct me to sit down in a back waiting room (I didn't know why as they didn't say why I needed to wait but I soon realized it was to wait for the billing person to talk about what my insurance would cover and costs). I couldn't wait any longer so I left the waiting room, went to the front desk and spoke to the initial woman that had an attitude and said that I needed to go and that can whoever I'm waiting for just call me with the info. She gets up and goes to the billing person's office and said that I want to leave. The billing woman comes out and said that she didn't even have my chart to tell me anything. I said that's fine, can you just call me whenever you can, today, tomorrow, I didn't care as there wasn't a rush. She was just as unhelpful and full of attitude as the first woman because all she said was that she's really busy and that I can call her to setup a time to talk about it later. Is that good customer service? That answer is no. You're the business, you serve the customer, not the other way around. Not only was this place taking up a lot of my time and actually wasting it because of their meeting, but now they wanted me to call them when it was more convenient for them?? Nope. I wasted a lot of time (and patience) at this place and with all the area dentists and specialists, I wouldn't give my business to any place that wasn't 100% professional, from the dentists to the office staff.

People, own your health. If you're not 100% comfortable with every aspect of a dentist office, doctor's office, etc., shop around! It's your body so make sure you can trust everybody in the office and that they are all professionals.
by Jonathan xxx.xxx.206.252
May 07, 2014
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.251.41
September 17, 2012
Their staff is very friendly and professional. They were helpful and do a good job. Hated that Fox News was on the television--creepy. Made me feel anxious and upset in waiting room.
by Barbara xxx.xxx.226.193
August 08, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.77.63
May 01, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by crissy parks xxx.xxx.45.174
April 19, 2012
They made sure every question was answered, and was always available if I had other questions or comments. Their staff is friendly and welcoming each time I called them especially "Brook".. They are warm and professional, and make the whole experience that much better. I was impressed with the very professional manor I was treated. All my questions were answered, and I feel confident and hopeful about future oral surgery needs. I found the office, but some searching was required on my part on my initial visit.
by Anonymous xxx.xxx.58.104
February 21, 2012
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider seem up-to-date with the current advancements in their field?
Yes
Would you refer this provider to a family or friend?
Yes
by Anonymous
December 19, 2011
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
November 29, 2011
This is by far the best experience I have ever had with medical care. From scheduling my inital consultation, to the consultation itsself, making choices about my procedure, scheduling the procedure, the procedure itsself and the after care, every single member of the staff was exceptionally friendly, caring, and meticulous. I hate it when doctors have an attitude of superiority, like its hardly worth explaining things to me, the lowly patient, because I couldn't possibly understand, and there was NONE of that here. Dr. Dusek very calmly and thoroughly explained all of my options, the risks and benefits and ramifications of them, and helped me make the choices that were right for me. The staff member who scheduled my surgery went over the packet of paperwork so thoroughly that I had no questions. I was early to both of my appointments and seen within 10 minutes of my arrival. The nurses and assistants all introduced themselves to me before doing anything, and were all fantastic about listening to my concerns and doing what was needed to make me more comfortable, from answering any questions to adapting what they were doing (the standard place to get a vein for the IV is the right arm, when I told the nurse who was looking for a vein there that it's generally easier in my left arm, she immediately switched arms, got the vein on the first try and then moved the hook for the IV drip). Dr. Dusek made sure to come in and say hello before I was sedated, and verbally confirmed that I understood what they were going to do.

The procedure itsself was quick, the surgical work was incredibly neat and flawless, and the staff was amazing at making me comfortable in both the surgical chair (complete with several pillows to keep my arms and head in a comfortable position) and during post-op care, including keeping me a little longer than normal to make sure I had plenty of fluids in me before releasing me. Dr. Dusek himself went out to my mother (who had driven me and was waiting to take me home) and took her into a conference room to tell her how my procedure went and to go over after-care procedures.

I got home and followed their instructions to the letter, and had no excessive bleeding and very little pain and swelling. To my great surprise, I received a phone call that evening, which I assumed would be from a nurse on the 24-hour care line, but it was from Dr. Dusek, calling from his home after hours, checking up on me.

I cannot recommend this place enough. Dr. Dusek was fantastic, but I've heard great things about the other 2 doctors in the office as well. If for some reason my dental insurance changes and this office becomes out of network, I will pay out of pocket to go back should I ever need more oral surgery, they are THAT GOOD.
by Lauren
November 11, 2011
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Map and Directions
595 East Medical Center Boulevard, Webster, TX 77598