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Kentucky Center for Oral & Maxillofacial Surgery

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Kentucky Center for Oral & Maxillofacial Surgery
Kentucky Center for Oral & Maxillofacial Surgery
(8 Reviews)
> Get Phone Number & Directions
2533 Larkin Road Suite 101 Lexington, KY 40502
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Consumer Feedback

(8 Reviews)
Service
2 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
by Anonymous xxx.xxx.255.117
September 22, 2014
Did this provider prominently display their diplomas or business license?
Yes
Was this provider's office easy to locate?
Fairly Easy
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.237.111
April 29, 2013
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous xxx.xxx.8.2
February 22, 2013
The receptionist, the doctor and the nurse who saw me before/after the procedure paid close attention to me and all of my questions were answered. Their remaining staff was not that friendly, and didn't go out of their way to make me feel welcome. The lady who was going to take my pre-payment seemed shocked when I asked if they offered a payment plan to pull my broken tooth. She made the statement, "Well you wouldn't make payments if you went to Wal-Mart." Not nice, huh? I felt like my needs were mostly met, but they didn't make any extra effort. The office was easy to locate since I live in Lexington. If I were in some kind of an emergency I'd go back.
by Grace xxx.xxx.187.146
September 06, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.181.59
August 06, 2012
All three of my children had their wisdom teeth removed by the Frankfort office and even though there were complications with one of my kids, the staff responded as I would expect.

During our initial visit we were told what would be covered by insurance (everything but $25). However, after all the bills came in, there was a charge for x-rays that was not covered because my daughter had had x-rays by her referring dentist six months earlier. The staff person that I spoke with twice through the entire responsibility back on the referring dentist and my daughter. She said it was not their responsibility to ask a patient if they'd had x-rays before taking them again.

I'm appalled with that attitude. Not only do we have to pay for an unexpected bill, but my daughter was subjected to radiation that was clearly unnecessary and potentially dangerous.

I think they have a serious communication and ethical problem here if they are too busy to ask a question or contact the referring dentist before acting. AND, the response to my inquires was met with a stone wall, no apologies, no offer to split the cost, nothing.
by a concerned mother xxx.xxx.60.54
February 29, 2012
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider answer all of your questions?
Yes
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
November 04, 2011
The waiting area is rather small, but there is always a seat available. It would be nice if it was more spacious, but I've never had to stand. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. They seemed to know what they were talking about most of the time, but I still wasn't very comfortable. I couldn't believe how rude and inconsiderate they were. I called before their scheduled closing time and their answering service picked up. They knew I needed help considering I had already called and left several messages, but they still decided to close early. After finally reaching them, I had to make another appointment to come in to discuss my situation even though I had my surgery performed the preceding day. This place is horrible, and I would not recommend this place to anyone!!!!!
by Jaime Gray
September 23, 2011
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Map and Directions
2533 Larkin Road Suite 101, Lexington, KY 40502