Andre Fernandez, MD

Andre Fernandez, MD
501 Darby Creek Rd Ste 46 Lexington, KY 40509
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Consumer Feedback

(7 Reviews)
Service
4.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
I had an appointment scheduled and paid for over the phone by my mom. Apparently their policy is payment upon arrival only, but payment was confirmed with my mom and an office staff member ahead of time. When I arrive at my appointment the receptionist informed me that my payment was declined, even though payment went through and was confirmed a few days prior over the phone with my mom. The receptionist always has a sour face but was incredibly rude on this day in particular. She told me that their policy is not to accept payment ahead of time and that I had to reschedule my appointment, also that she would convene with another staff member and call me back on Monday regarding this matter. She never called me back. No one called back.
My mom called the office today (Wednesday) and they refused to give her any information. They told her that she falsified the credit card information and also threatened to call the police for harassment if she ever called their office back (she called them twice). The staff also refused to relay the concerns my mother had about the payment, to the doctor himself and that I should find a different provider. In addition, they lied and stated that I personally left the office very aggressively and "snatched" documents... in actuality I asked the red headed sour faced receptionist if she needed the paperwork that I had in my hand before I left. She said no she didn't need it because she was sure they have copies….

Now there’s $128 down the drain due to their incompetency.
TERRIBLE OFFICE. UNPROFESSIONAL STAFF.
by Unsatisfied patient xxx.xxx.72.135
February 22, 2017
Was this psychiatrist's staff friendly?
They were decent
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.211.149
July 05, 2013
Were the restrooms clean at this provider's office?
No, they definitely weren't clean
Was it easy to find parking at this psychiatrist's office?
No, I had to look for a parking spot for a long time
Was this psychiatrist's staff friendly?
They did what I asked, but not a bit more
Would you refer a friend or family member to this psychiatrist?
Yes
Did this psychiatrist leave you unattended for an extended period of time?
I was left alone for awhile, but it wasn't too long
by Anonymous xxx.xxx.214.202
February 26, 2013
Dr. Fernandez is a sterling Doctor. I was completely impressed by his vast amount of knowledge and his caring nature. I felt very comfortable with Dr. Fernandez as he made me feel confident in his accurate diagnosis of my particular health concerns. I will recommend Dr. Fernandez to my friends and family members who are seeking a professional and compassionate Doctor.I was nervous at first, however his staff and he made me feel at home and protected. Confidentiality is a trait i see and admire in Dr. Fernandez. He is a wonderful Doctor.
by Anonymous
March 09, 2012
Did this provider prominently display their diplomas or business license?
Yes
Was this psychiatrist late to your appointments?
Sometimes, it was a little frustrating
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous
July 21, 2011
They have really great customer service here. They always put their customers first, regardless of the situation. During my appointment, I knew that I always had their full attention. They listened to everything I said without interrupting. They always take that extra step to make me feel special. I always enjoy my appointments here. Their prices were very fair. The level of care you get for the price is outstanding. I wasn't worried about their equipment. It was safe and well taken care of.
by Anonymous
May 04, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did you experience unnecessary pain during your visit?
No
by Anonymous
March 09, 2011
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