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Stephen Epstein, MD

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ENT

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Johns Hopkins Health Care and Surgery Center

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Stephen Epstein, MD
(52 Reviews)
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9715 MEDICAL CENTER DR STE 528 ROCKVILLE, MD 20850
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Consumer Feedback

(52 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Was this doctor's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.26.61
July 16, 2014
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this ENT otolaryngologist's staff friendly?
Yes, they went above and beyond
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
by Luke Baker xxx.xxx.222.211
February 12, 2014
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this ENT Otolaryngologist answer all of your questions?
Yes
by Anonymous xxx.xxx.141.236
December 05, 2013
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous xxx.xxx.240.158
November 16, 2013
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider listen to your input and concerns?
Yes
Did this ENT Otolaryngologist answer all of your questions?
Yes
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Would you recommend this ENT otolaryngologist to others?
Yes
by Anonymous xxx.xxx.211.248
September 28, 2013
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.164.1
April 29, 2013
Was this provider's office easy to locate?
Fairly Easy
Would you recommend this ENT otolaryngologist to others?
Yes
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by charles xxx.xxx.38.107
March 27, 2013
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was this ENT Otolaryngologist friendly?
Yes
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous xxx.xxx.93.54
March 18, 2013
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous xxx.xxx.168.118
February 24, 2013
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider have an entertaining selection of waiting room magazines?
Yes
Was this provider late to your appointments?
No, they were on time
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.115.11
January 04, 2013
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Map and Directions
9715 MEDICAL CENTER DR STE 528, ROCKVILLE, MD 20850