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Pacific Medical Group - Tigard Clinic- Mmc-Tigard

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Pacific Medical Group - Tigard Clinic- Mmc-Tigard
Pacific Medical Group - Tigard Clinic- Mmc-Tigard
(3 Reviews)
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13200 Southwest Pacific Highway Portland, OR 97223
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Pacific Medical Group - Tigard Clinic- Mmc-Tigard

Pacific Medical Group - Tigard Clinic- Mmc-Tigard practices at 13200 Southwest Pacific Highway, Portland, OR 97223
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13200 Southwest Pacific Highway, Portland, OR 97223
Consumer Feedback
(3 Reviews)
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Recent Reviews
I have been going to this clinic for forty years, and they have always been there to care for me. I would recommend then highly.
by Anthony Gualco xxx.xxx.73.69
January 08, 2024
Absolutely abysmal service. The front desk staff are inept. The backroom staff are inept. The communication between the front desk and the back of the house staff is ridiculously poor. The doctor's office does not follow up with its patients unless weeks go by.

Getting a simple prescription filled is an absolute time suck I've never experienced with any other doctor's office. As an example: For a maintenance medication I've taken for years, I called the front desk after more than a week passed to follow up and ask why the prescription wasn't filled. The front desk couldn't tell me why, said they would send it to 'the back' and ask them. The front desk got the name of the medication wrong when they left a message for 'the back'. The nurse who actually eventually called (a small miracle!) was extremely confused, as if she'd never even seen my chart nor heard of what I was speaking. I had to clarify and explain the entire story again. After another several hours - after days of my scrip not being filled - it eventually found its way to the correct place. By that time I was out of the medication and hadn't taken it for some time. This is a basic, daily activity doctor's offices do. Why was this so difficult!?

The pace at which the office operate is extremely slow, their electronic system is light years behind any other medical group's system, they are could care less about the fact that people are running out of medications, can't get appointments, etc., due to THEIR ineptitude. There is no hustle, only apologies time after time the ball is dropped.

The nurse my husband was dealing with to get his medication actually went on vacation and gave no reference or out of office memo to anyone, nor did she refer a backup to handle her cases. All her job duties went unfilled, which included asking for authorization for my husband's medication, which he needed immediately. It just had to wait until she got back from vacation! All he got - via email, by the way - was 'I'm sorry I was on vacation.'

Your 'sorrys' mean nothing. What would actually mean something is to do the job you're there to do and not put the ball in the patient's court to stay on top of you to do what needs to be done to sustain and maintain his/her own health. This is not just one example, or one person failing to do a job - it is systemic. The entire office needs to be cleared of personnel and started fresh. How dare this office treat their patients' wellbeing so casually. It's the antithesis of the mission those in the healthcare industry follow.
by NY xxx.xxx.242.80
March 10, 2022
Recent Polls
Was it easy to make an appointment with this provider?
Yes
Did this provider use current and safe equipment?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous xxx.xxx.216.39
March 05, 2013
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