Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. They always make sure to return my phone call as soon as possible. They've never left me waiting. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to.