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Kevin Kendall, MD

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Kevin Kendall, MD
(2 Reviews)
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920 S Mason Rd Ste H Katy, TX 77450
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About

Kevin Kendall, MD

Kevin Kendall, MD practices as an Internist in Katy, TX.Kevin Kendall, MD graduated from Univ Of Tx Med Sch At San Antonio, San Antonio Tx 78284.
Primary Specialty

Internist

Education Univ Of Tx Med Sch At San Antonio, San Antonio Tx 78284
Training Univ Tx Med Sch-San Antonio, Internal Medicine
Map and Directions
920 S Mason Rd Ste H, Katy, TX 77450
Services Kevin Kendall, MD provides internal medicine in Katy, TX. Kevin Kendall, MD is listed as an internist, which is a physician who studies Internal Medicine for adults.

To learn more, or to make an appointment with Kevin Kendall, MD in Katy, TX, please call (281) 395-6996.
Consumer Feedback
(2 Reviews)
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Recent Reviews
Dr Kendall himself is very nice & listens, but his staff is rude, unfriendly & unreliable. Extremely long wait times, as much as an hour 1/2 before being called to exam room, then another 20-30 minutes waiting on the doctor. Not only this, but I've had to call them several times because a prescription was not sent to the drugstore as promised. And when I call, the staff is unhelpful & there is no follow through from them, I've had to call several times.

Also, their new policy is to charge for appointment no shows. I rescheduled an appointment 2 hours before the time of appointment, due to a urgent conference call I was roped into, at my job. I called them to reschedule (did not cancel).

I called them again today to schedule an earlier appointment, for another matter & was promptly told I owe a $30 charge for a no show appointment, which is completely wrong & I do not owe for a no show appointment, it was a reschedule, regardless if less than 24 hours in advance, I couldn't help that.

However, when I addressed this with the staff person, she basically in so many words called me a liar, that the charge was there, so it was considered a no show. This is infuriating, especially when the wait times are anywhere from 45 minutes to hour 1/2 before being called into an exam room & then another 20-30 minutes waiting on the doctor.

Apparently the doctor & his staff's time is more valuable than mine. I've requested Dr. Kendall to call me, but I doubt his staff even gives him the message.

I do not recommend this doctor, his staff is running off his patients with their rudeness, bad attitude & lack of customer focus. And don't even try to reason with Trudy the office manager, as her response will be, it's office policy & she's also rude & nasty. So if reschedule less than 24 hours in advance, REGARDLESS of the reason, they will charge you the office fee.

I will find another doctor, as the rudeness & bad attitude & lack of customer focus, from the office staff over the last year or so, is not worth it.

Update on 2-6-18
I needed a refill of blood pressure medication & requested it 3 weeks earlier but Dr. Kendall was not responding to OptumRX. I get a call a couple weeks later from Dr. Kendall's staff telling me I need to schedule an appointment (it had been 2 or 3 months since I was last there). When I asked why, the person was unable to answer why. I went ahead & set an appointment for 4:45. However I was still sick that morning & called the office at 8:24am that same day & rescheduled the appointment. Trudy the office manager called me & told me that I owed a $30 no show fee & she would not allow a refill of the prescription until I came in & saw the doctor & paid the $30 fee. When I asked her to confirm she was diagnosing me as a doctor as to what I needed medically, she accused me of threatening her. It was no threat, just a simple question. After this, she reluctantly agreed to call in a prescription for the blood pressure meds. By the way, today was the last pill I had left. I now find it difficult to even rate this doctor's office a one star. Also Trudy the office manager informed me, I was not a customer, but a patient. As well, I've found a new doctor & have an appointment with them later this month. I am dropping Dr. Kendall like a bad habit. I should have heeded the negative reviews when I first started looking for a doctor in this area......lesson learned.
by Buster Gray xxx.xxx.7.162
February 06, 2018
I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. When comparing them to others I have visited for the same condition, they are among the best I have seen. Their equipment was safe and well taken care of, which really says a lot about their standards of care to me. I appreciated that they were still concerned about my health even after I left the office. They followed up with me after my appointment and everything. I was left in the appointment room by myself, but they eventually returned.
by grey ghost
January 11, 2012
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